Refund policy

The user has the right, without giving any reason, to withdraw from the distance contract and return the product within 14 (fourteen) calendar days of taking possession of it.

Upon expiry of this period, the user loses the right to demand the unconditional return of the item.

Amara will arrange, at its own expense, for the collection of the item to be returned within 7-10 business days of the return request being submitted.

How do I submit a return request?

  • You can submit your request in writing to Amara's support team by sending a message to hello@amarasouvenir.com.
  • Amara's representatives will contact you regarding the return procedure within a maximum of 24 hours of receiving your request.
  • If the product is eligible for unconditional return, the refund will be issued within a maximum of 5 business days of receiving the request.
  • The refund will be made using the same payment method the user used, unless the user agrees to the use of a different payment method.

Statutory Warranty

  • If a product purchased on the Amara platform is found to be defective, the user has the right to request that Amara remedy the defect (replace the product, reduce the price) or to withdraw from the contract;
  • The product must be replaced within a reasonable time (30 calendar days), in a manner that does not cause the user significant inconvenience, taking into account the nature of the product and the purpose for which it was purchased;
  • Free replacement of the product means that Amara bears all costs necessary to bring the product into conformity with the terms of the contract;
  • The user has the right to request a price reduction or to withdraw from the contract if any of the following conditions apply:
    • Replacement of the product is not possible;
    • Amara did not replace the product within a reasonable time, and the user has lost interest in performance of the contract;
    • Replacement of the product by Amara would cause the user significant inconvenience.
  • In the event of withdrawal from the contract, the user has the right to claim compensation for damages caused by non-performance of the contract, in accordance with the procedure established by the legislation of Georgia;
  • The user does not have the right to withdraw from the contract if the defect in the product is insignificant.